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Does your health care business have an entrepreneurial culture?

Posted Feb 20 2012 by in Blog Post, Customer Service, Not enough appointments, Not enough customers, Not enough leads, Not enough referrals, Strategy and Management with 1 Comment

Want to find out if you have an entrepreneurial culture? We challenge you to ask your receptionist to rate their agreement on a scale of 1 to 10 to the statements above. If they rate a high level of agreement to these statements, you can bet they probably feel on top of an inverted pyramid. If they don’t agree, then they probably feel like they are at the bottom of the pyramid, which is indeed where they are, just slightly above your customers…

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What separates customer service stars from the dogs?

Posted Feb 16 2012 by in Blog Post, Branding your business, Customer Service, Not enough referrals, Nurturing your leads with 0 Comments

I was re-reading The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company. I noticed something that really exemplifies something that I’ve been trying to teach during our health care sales and customer service training courses about what makes the difference between customer service stars and customer service dogs.

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Healthcare sales and acting skills

Posted Feb 14 2012 by in Blog Post, Consultation Sales, Not enough customers, Training people to persuade with 0 Comments

Acting skills may at first appear to be unrelated to customer service. However, I believe that there is a significant overlap between the discipline of sales and the skills required of professional actors.

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Shutting down the big fat healthcare sales excuse factory!

Posted Feb 8 2012 by in Blog Post, Consultation Sales, Not enough appointments, Not enough customers, Not enough leads, Not enough referrals, Telephone Sales, Training people to persuade with 0 Comments

We can only take the glory for being great, if we take the responsibility when we are not. How come it’s sometimes someone or something else’s fault when we’re not succeeding, yet we’re so quick to accept accolades when we are successful? We can’t have it both ways. We must take responsibility for the bad so we can revel in the glory of a job well done.

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Raising standards for your clinic sales people

Posted Feb 1 2012 by in Blog Post, Consultation Sales, Not enough customers, Training people to persuade with 0 Comments

Time to raise your standards. When you provide your salespeople with potential new patients in the form of enquiries, you need them closed. Here’s how…

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Online advertising spending overtakes print for the first time according to new study

Posted Jan 26 2012 by in Blog Post, Email Marketing, Paid Search, SEO Internet Marketing, Social Media Marketing with 0 Comments

Online advertising is set to eclipse print (offline) advertising for the first time ever according to a study just released by eMarketer. Learn what you can do.

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CRM system a great foundation for the marketing of private medical services

Posted Jan 12 2012 by in Blog Post, Customer Service, Email Marketing, Gallery Marketing and Sales, Nurturing your leads with 0 Comments

CRM system a great foundation for marketing private medical services.The function of ‘PPM’ would be controlling the consultant’s marketing communication with clients

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Healthcare consultations: how to manage them for results

Posted Jan 4 2012 by in Blog Post, Consultation Sales, Not enough customers, Not enough referrals, Training people to persuade with 0 Comments

Healthcare consultations: in this post, I explain our 3 Act process on managing a consultation professionally, and for maximum conversion rate.

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Holiday Away Times 2011

Posted Dec 19 2011 by in Blog Post with 0 Comments

Our office is closed between December 19th, 2011 through January 3rd, 2012.

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