Healthcare sales, admin, and customer service recruiting for talent
We’re not recruiters, we’re talent scouts!
We have used and seen how most recruitment agencies work in London, and we don’t believe in recruiting the traditional way. Unfortunately, not much has changed over the last 40 years since “competency-based” recruiting was introduced. People and companies have moved on, but recruiting hasn’t.
Frustrated with inaccurate predictions over who would excel, and who would flounder, we spent two years creating our unique Talent Lab interactive interview.
What people are saying about GoodCatch!
GoodCatch! gives us a high quality shortlist and finds talented people that saves us time and effort in the recruitment process. We appreciate that they frequently check in with us to give us updates and let us know where we are at in the process. Because they also train our new employee as part of their fee, this is a good value solution and their guarantee gives us the peace of mind that they will find us the right person.”
Emma Pinker, Clinic Manager, London Vision Clinic
Actions speak louder than words
As I grow older I pay less attention to what men say. I just watch what they do. ~Andrew CarnegieSome people seem to think you can find talented people by analyzing words. Whether it’s a CV, phone call, or in-person interview, we think this method of analyzing a person’s potential job performance is absolutely crazy. You must preview a person’s performance rather than talking about it. Otherwise you’re playing the lottery. Sometimes you win and find an “A player”, but 75% of the time you wind up with a “B or C player” that either doesn’t suit their role, doesn’t suit your culture, is unmotivated, underperforms, or eventually leaves to find a better fit elsewhere.
Strengths-based recruiting to dominate by 2020
Experts predict that strengths-based recruiting will dominate within 10 years. Recruiting for strengths is different from traditional competency-based recruitment. Innovative interviewing strategies are used that are not easy for candidates to prepare rote answers for. And, by focusing on what candidates love to do as opposed to what they merely “can do”, you identify the authentic, energetic candidate that truly suits their new role.
CV’s don’t indicate talent
80% of CV’s are misleading. Talk and CVs alone do not reveal essential people skills or culture fit. Our talent labs reveal passion and energy as well as the skills for the job. While we’d never advise throwing out CV’s entirely, we’ve proven the CV is not the right tool for effective candidate selection. Make sure you’re not basing your hiring decisions on a CV.
A test-drive for job candidates
Test-drive your potential employees in our interactive lab to get a preview of true on the job performance. Hire from a talent pool of candidates that come with a rating for customer likeability and trustability. Preview scores for how well the person you are interviewing actually performed in our comprehensive talent lab role-plays and job scenarios. This expertise will help you make the decision between a merely good candidate and your best-fit candidate.
The Talent Lab interactive interview
Every single potential candidate we invite to the Talent Lab, spends 4 hours with us while we observe, listen, discuss, and evaluate their key strengths. We find out who really wants YOUR job, vs. who just wants ANY job. We find out who has the innate, natural talent to do your job, and who will be excited on a day-to-day basis because as you know, what we are naturally good at, we enjoy doing. Together with their Talent Lab results, and personalised, in-depth CV reviews, we then create your customized shortlist of 3 GoodCatch! finalists to send to you for interviewing.
Get yourself a “GoodCatch!”
We love finding talented people for our customers to help them execute on the marketing and sales tactics we design for them. To date we have successfully placed people in
- telephone sales roles
- face to face sales roles
- telephone customer service roles
- face to face customer service roles
You see, we respect these roles for what they are – they are the ambassadors of your business. When it’s time to put your foot forward, it should really be your best foot, shouldn’t it?
Our GoodCatch! candidates enjoy our process because they:
- find roles they can excel in
- express their innate strengths
- feel more confident on the job
- enjoy their team environment more
- are more productive at work
- stay with their employer longer
- have higher job satisfaction
Our clients <heart> the GoodCatch! way because they can:
- recruit for culture fit and people skills
- better prepare candidates for their new role
- decrease employee turnover
- create more positive energy and excitement at work
- increase work quality and overall productivity
- increase diversity of applicants and recruits
- increase employee job satisfaction
- save time by focussing on the right candidates
Focused, talent-based recruiting, with training included
Whilst our fees are very competitive with traditional recruiting firms, we also offer four main differences in our recruiting process:
- we recruit on a low-volume, role-by-role basis, so you only get applicants that want to work for your specific role
- we have a unique talent-based auditioning process for interviewing recruits (successful candidates are screened by at least 10 people before they even see you)
- we include a voucher for an open-access telephone sales and/or customer service training (a £495 value) with every successful hire
- we guarantee our candidates with a 100% money-back guarantee for up to 30 days from a new recruit’s start date, and a 70% money-back guarantee between 30 and 60 days (considerably higher than the industry average)
enquiries
