When top performing healthcare clinics want to improve their telephone conversion rates, here’s what they do…
Your Healthcare Telephone Sales Trainer: Rod Solar
Training was brilliant! Right to the point, was fun all the way through because we were constantly participating. For the first time I understand my job role completely and I’m confident I’ll perform 100% better!
— Telephone Customer Service Adviser working in a multiple clinic chain
Increase your telephone conversion rates and watch your sales and profits grow
Designed specifically for non-salespeople in private healthcare environments, this engaging 1-day telephone customer service skills course will enable your staff to confidently greet, qualify and convert phone enquiries into more appointments. This healthcare specific workshop is ideal for
- call centre staff
- patient advisers
- medical secretaries, and
- practice managers
who need to persuade prospective patients to visit for an appointment. Armed with new knowledge, skills and confidence, your staff will return to your clinic ready to convert more telephone enquiries into consultations. Clinics taking this training have dramatically increased their conversion rates, sales, and profits, without spending more money on marketing.
Improve your telephone conversion rates now!
call us on 0207 407 4452 to book, or simply download this easy to fill in course registration form here (PDF).
Why healthcare-specific telephone sales training?
Healthcare is different. Here’s why:
- Your enquiries expect to be treated with the respect due to intelligent consumers
- Everything you do needs to demonstrate integrity and professionalism, including your conduct on the telephone
- people who answer the phone in healthcare clinics often do not see themselves as salespeople
What’s in it for you?
Learn why people buy from you, and convert more telephone calls, at our most popular sales training course
1Increase your sales. After this training, your staff will increase your telephone conversion rate and increases your sales as a result.
2Increase your profits. Because most clinics experience at least a 10:1 return on their training investment, sometimes within a week, this training will also increase your bottom line.
3Make better use of your marketing expenses. You might be spending anywhere from £50 to £150 for every enquiry. Why leave their conversion to chance? Instead, you can maximise every call and the make the most of your marketing costs. As you spend thousands to generate enquiries to your clinic and thousands on your telephone receptionists salaries, have you done everything in your power to maximise the chance that your people turn calls int0 appointments? Isn’t it time you gave yourself the best chance you could at monetizing these inquiries?
With our tried and tested 3-Act Telephone Sales Methodology, now you can! In just one-day, we’ve been able to turn non-salespeople from all sorts of clinics and backgrounds into effective telephone converters.
Our clients enjoy amazing results with our healthcare telephone sales training
For example, a large clinic chain initiated our telephone sales training program to train their call centre staff. In only 30 days from the training date, the telephone team’s average call to consultation conversion rate increased by nearly 44%. After six months, their conversion rate increased by nearly 100%, effectively doubling pre-training levels. This conversion rate increase results in a sales increase of £425,000/month (£5.1M/year). The client says that “so far the conversion and bookings have increased incredibly” and the call centre staff have experienced a revival of enthusiasm and optimism that often eludes these types of workers. Companies that have benefited from our training include:
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Register today!
or simply download this easy to fill in course registration form here (PDF).
What will your staff learn?
The Telephone Training is the only telephone sales course designed specifically for health clinic staff. Tried and tested over 10 years, this course is the state of the art in answering the telephone to increase conversion rates. Throughout this fast paced, interactive and entertaining workshop we provide your staff with a series of clear distinctions so they can implement each step of the call. This systematic approach gives “non-salespeople” the ability to continually improve their sales performance.
Your staff will learn:
1Act 1: Greetings: Participants learn how to introduce themselves and your clinic for maximum impact when capturing your caller’s attention.
2Act 2: Opening: We also discuss the 10 questions your telephone staff can ask to qualify a caller and generate interest in your consultation.
3Act 3: Closing: In this workshop, we show your staff how to overcome the most common objections they face on incoming and follow-up calls, enabling them to convert enquiries to consultations more quickly and with a higher degree of customer service.
Additionally, we will teach your staff to take control of the conversation, discuss your service’s features, advantages and benefits, discuss pricing and financing and share your unique selling propositions. Participants attending this workshop will learn the difference between compliance and commitment as well as powerful methods to commit the customer early in the phone call, thereby eliminating phone calls that drag on into “virtual consultations”. Through challenging role-play exercises, your staff will be conducting the most professional phone calls in the industry within one day.
Staff return to your practice with more confidence in their role and ability to handle sales enquiries effectively
Staff leave with tools that can be used in the clinic the next day to increase sales conversions
Register today!
or simply download this easy to fill in course registration form here (PDF).
Who should attend?
Our Increase Telephone Conversion Ratescourse is scheduled over concise one full-day sessions from 9am to 5pm (lunch and refreshments included). Your team will get to role-play with people from other companies who are faced with the similar challenge of converting callers into customers.
Attendees frequently include:
- call centre operators
- medical secretaries
- telephone counsellors
- telesales people
- receptionists
- call centre managers
- practice managers
What’s included in the course tuition:
- one-day of sales training in central London with Rod Solar
- pre and post-training mystery calls to measure before and after performance
- 50-page participant workbooks
- an online examination
- a certificate upon successful completion of the online exam
Confidently greet and help callers to reduce their tension and help them understand how you fit their needs
Register today!
or simply download this easy to fill in course registration form here (PDF).
What our course participants say after the course:
Thanks very much for the inspiration. At the beginning of the workshop I was full of excuses: “I’m only a nurse, not a salesperson”…But now I feel more inspired to help people make the right choices.
Rod is very enthusiastic. I appreciate all of the effort he put in with our group. I am positive that all my new knowledge will work with great results. Good job!!!I learned about having more confidence so the patient will trust me more. The questions were very helpful and will help with our clinic. The objections, I feel will be the most challenging.As I feel the objections will be the most challenging I will have to say I would have liked to have gone through the objections a lot more. Having said that, I would not change anything in the course as there was a good atmosphere – very friendly and an easy location.
He seems really motivated and has passed this on to me!!! He wouldn’t let me use excuses!I learned most about using magic questions to get at patient’s motivating factors. Rod Solar is a good orator. He put the subject over well in a very personable and interesting manner.He is obviously very knowledgeable.
I learned about having more confidence so the patient will trust me more. The questions were very helpful and will help with our clinic. The objections, I feel will be the most challenging. As I feel the objections will be the most challenging I will have to say I would have liked to have gone through the objections a lot more.Having said that, I would not change anything in the course as there was a good atmosphere – very friendly and an easy location.
I have to be honest, I thought it was going to be average at best.But it was great, the trainer demanded our attention and input, I feel much more confident now.
I learned a lot from the qualifying. I will most be able to apply dealing with objections.I found the role-play in front of everyone to be very challenging – but, in fact, more would be good. Overall, I am very satisfied.
Rod Solar is personable, friendly and enthusiastic. The course team felt comfortable with him. Rod has high standards for achievement, which is fantastic for anyone who wants to improve him or herself personally and professionally.Practicing in role-play is challenging for everyone but a good way to exercise the education taught.
Your staff will love and benefit from this course the very next day at work!
or simply download this easy to fill in course registration form here (PDF).
Who is the healthcare telephone sales trainer?
Rod Solar has been training private healthcare telephone staff for over a decade. After working with large and small call centres as a clinic and marketing manager, he began by observing the very best telephone performers to see what they did differently than those that didn’t convert as well. After recording and listening to hundreds of telephone calls, he then isolated the distinctions that correlated with the highest conversion rates amongst callers. Then, he created and taught a process to new call centre staff, testing different elements of the process using a continuous series of A/B tests. After testing nearly every element of his 50-point sales process, he refined it into the form he teaches today.
Get Rod to train your staff!
or simply download this easy to fill in course registration form here (PDF).
What does it cost?
Companies that commission us to deliver this training in house will usually pay at least £4000 per day for our training. For only £495 + VAT per participant, the Increasing Telephone Conversion Rates course is an excellent value for nearly every sized medical business that wants to compete seriously.
Our guarantee
If you apply what we teach to your telephone calls, we expect that you’ll get at least 10:1 return on your tuition investment within 90 days of the course date. If you apply the distinctions and do not get at least a 10:1 return, then we’ll refund your money. After 10-years of delivering sales training courses, we know how to deliver the value you expect from telephone sales training and we have NEVER needed to use this guarantee.
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